Support

Getting help

Most questions about how Incant works, what it covers, and what it costs are answered on the homepage FAQ. The answers below are the ones specific to an account or a purchase.

Purchases and subscriptions

What happens when my weekly voice minutes run out?
Nothing you paid for goes away. The Archives stay free and complete: offline search over every spell, monster, item, and rule in both SRDs, with no account and no limit. Voice refills automatically the following Monday, or the Oracle removes the limit entirely.

How do I manage or cancel my subscription?
Subscriptions are managed through your Apple ID, not through us. Open the Settings app, tap your name, then Subscriptions, then Incant. You can view, change, or cancel there at any time. The Oracle starts with a one-week free trial and bills only after it ends.

I bought the Oracle outright. Is there anything to manage?
No. A lifetime purchase is a one-time buy, so it never appears under Subscriptions and there is nothing to cancel. It restores with your Apple ID on any device.

How do I restore a purchase on a new device?
Use the Restore Purchases button on the purchase screen inside the app to sync your licence across devices. It needs the same Apple ID you bought with.

I bought "The Archivist" a while ago. What happened to it?
The Archives became free for everyone, so the Archivist purchase was retired. If you bought it, you keep the Oracle permanently at no further cost. It should appear automatically; if it does not, use Restore Purchases, and email us if that fails.